Privacy Policy

Last Updated: 10 October 2026 Effective Date: Upon publication

This Privacy Policy explains how PEAKSERVE GLOBAL PRIVATE LIMITED, a company incorporated under the Companies Act, 2013 of India, with its registered office at 2639/197, Onkar Nagar, Tri Nagar, Delhi, North West Delhi, India - 110035 (operating the brand “PeakServes”; “Company”, “we”, “us”, or “our”), collects, uses, shares, and protects personal data when you visit the website at https://peakserves.com and use the enquiry and contact features made available on it (collectively, the “Site”).

We act as the data fiduciary under the Indian Digital Personal Data Protection Act, 2023 (“DPDPA”), and, where applicable to visitors in those regions, as a data controller under the EU and UK General Data Protection Regulation (“GDPR”) for the personal data described in this Policy. Please read this Policy together with our Terms of Service.

In Short: This is a business website. The only personal data we collect is what you choose to send us through the contact form or by emailing us; we do not run user accounts, sell data, or process payments on this Site.

1. Scope of This Policy

This Policy covers personal data processed in connection with the Site only. It does not cover our separately operated consumer products (for example, the Footprints mobile application and footprints.travel), which are governed by their own privacy policies. It also does not cover third-party websites we link to.

2. Data We Collect

In Short: Mainly the contact details and message you submit, plus basic technical data your browser sends automatically.

Enquiry / Contact Data: the name, email address, phone number, subject, and message you submit through our contact form or send to us by email.
Scheduling Data: if you book a call through the third-party scheduling link on the Site, that booking is handled by the scheduling provider under its own privacy policy; we receive the meeting details you provide.
Technical and Usage Data: IP address, browser type, device information, referring pages, and similar data logged automatically when you visit the Site.
Cookies / Analytics: The Site does not use analytics, advertising pixels or tracking cookies. Its fonts are loaded from Google Fonts, which receives your IP address and browser details when a page loads.

3. How We Use Personal Data

In Short: To respond to your enquiry, provide the services you ask about, keep the Site secure, and meet our legal obligations.

To respond to your enquiries and communicate with you about our services.
To provide, maintain, and improve the Site and our service offerings.
To detect, prevent, and address security issues, fraud, or misuse.
To comply with applicable law and enforce our Terms of Service.
With your consent, to send you marketing communications (which you may opt out of at any time).

Our legal bases (where the GDPR applies) are your consent, our legitimate interests in operating and securing the Site and responding to enquiries, and compliance with legal obligations. Under the DPDPA, we process personal data on the basis of your consent or for legitimate uses permitted by the Act.

4. How We Share Personal Data

In Short: Only with service providers who help us run the Site, where legally required, or with your consent. We do not sell your personal data.

Service Providers: hosting, email delivery, form processing (the contact form is processed by FormSubmit, formsubmit.co, and our email is hosted with Zoho), and scheduling providers, acting under our instructions.
Legal Requirements and Safety: where required by law, court order, or to protect rights, safety, and property.
Business Transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.
With Your Consent: for any other purpose disclosed to you at the time.

5. International Data Transfers

We are based in India. Where personal data is processed by service providers located in other jurisdictions, we take steps to ensure an adequate level of protection through appropriate safeguards (such as Standard Contractual Clauses where required) and in accordance with applicable law.

6. Data Retention

We retain enquiry and contact data only for as long as necessary to respond to and follow up on your request, to maintain business records, and to comply with legal obligations, after which it is deleted or anonymised. Technical logs are retained for a limited period for security and diagnostics.

7. Security

We implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

In Short: You can ask to access, correct, or delete the personal data you have given us, and withdraw consent at any time.

Subject to applicable law, you may have the right to access, correct, update, or erase your personal data; to withdraw consent; to object to or restrict certain processing; to data portability; and to lodge a complaint with a supervisory authority. Under the DPDPA, you also have the right to nominate another person to exercise your rights in the event of death or incapacity. To exercise any right, contact us using the details below. We will respond within the timeframes required by applicable law.

9. Children

The Site is intended for businesses and adults. We do not knowingly collect personal data from children. If you believe a child has provided us personal data, please contact us so we can delete it.

10. Changes to This Policy

We may update this Policy from time to time. The “Last Updated” date above indicates when it was last revised. Material changes will be reflected on this page.

11. Contact Us and Grievance Officer

For any questions about this Policy or to exercise your rights, contact us at info@peakserves.com or by post to the registered office address above.

Grievance Officer (India, DPDPA / IT Rules 2021): write to info@peakserves.com with the subject “Grievance”. We will acknowledge grievances within the timeframes prescribed by applicable Indian law.